Service Workshop / Mobile Technician

Position Title  Service Workshop / Mobile Technician
Department/Brand CASE VIC
Location Dandenong/Truganina
Reports to Aftersales Service Manager

Role Purpose:

To diagnose and repair complex automotive issues and perform routine maintenance tasks on heavy Construction machinery.

Major Accountabilities:

Primary and Secondary duties:

  • Fault diagnosis and repair
  • Keep up to date with technical information – available in Technical Service Bulletins and workshop manuals specifically in the areas of electrical and hydraulics
  • Inform the Service Manager Internal/Service Manager External of any additional work requirements
  • Instruct Apprentices on the correct trade practices and ensure a wide range of learning is made available to them
  • Ensuring that seat and floor protector covers are utilized when necessary
  • Ensuring the machine is kept clean during and after repairs
  • Ensuring that uniforms are maintained in a clean and tidy manner at all times
  • Ensure that tools of trade and special tools are maintained and calibrated
  • Maintain the company vehicle if supplied in a clean and tidy manner at all times, and the services at the required intervals are performed.
  • Report on job cards clearly and concisely
  • Report any quality related problems or customer feedback to the Service Manager so the appropriate course of action can be taken
  • Maintaining a clean workplace and present a clean and professional image
  • Contribute to workshop meetings
  • Ensure correct tagging when dealing with warranty repairs
  • Adhering to correct procedures when ordering spare parts
  • Any adhoc requirements as directed by the business
  • Have regard to the health and safety of themselves and others in the workplace
  • Utilizing the protective equipment provided
  • Reporting conditions which appear to be unsafe or unhealthy
  • Adhering the company procedures for securing a healthy and safe place of work
  • Complying with fatigue management codes of practice
  • Assisting in the investigation of any accident with the objective of introducing measures to prevent recurrence

Minimum Qualifications, Skills, Experience and Language(s):

  • 3 years’ work experience as a Heavy-Duty Diesel Mechanic
  • 1 years’ experience working in the Construction industry
  • Experience working on Construction equipment.
  • Certificate III in Automotive Construction (or equivalent)
  • Driver’s license
  • Forklift ticket
  • Rigid Truck License
  • Ability to follow established procedures and practices and read/interpret OEM manuals
  • Proficiency with electronic diagnostic equipment
  • Diagnose and repair hydraulics and auto-electrics
  • Basic computer skills

Health, Safety & Environment (HSE):

Health, Safety & Environment (HSE) Responsibilities

All persons at a place of work have both a moral and legal obligation to ensure the safety and wellbeing of themselves and others.

HSE Responsibilities and expected behavior’s, for the leadership level stated above, shall be included in individual performance review processes.

Health, Safety & Environment (HSE) Authority

All Case Vic employees have the responsibility, and authority, to stop any work activity that they believe presents an imminent risk to their own or someone else’s safety.

An employee shall not be reprimanded for stopping a work activity where a legitimate and imminent HSE risk exists.

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