Parts and ServicesThrough our factory trained technicians and parts experts, we know the most cost-effective and quickest way to get your earthmoving equipment back on the job. And we have parts for all makes and models.
While we may be best known for the Case brand of construction equipment, it’s our service that keeps our customers coming back to Case Vic.
You don’t need to be a big mining company or operate a large fleet of equipment to get the care you deserve. We have a culture of doing whatever it takes to keep our customers happy.
Your equipment will be serviced by highly qualified, factory-trained technicians working from purpose-built, fully equipped service vehicles for on-site service and repairs.
Our commitment to Service is;
- To never stop searching for ways to be the best provider of construction equipment support in Victoria.
- To guarantee good quality service at competitive rates using genuine parts and lubricants.
- To ensure we are friendly and easy people to deal with and totally committed to supporting your business.
REGIONAL SUPPORTNo matter where your jobs take you, we can support you and your equipment throughout Victoria and all over Australia through our national Case support network.
Our modern workshop facilities at Dandenong are complemented by regional depots in Hamilton, Ballarat, Geelong and Stratford. These, together with our field service units, give coverage across all of Victoria.
Zone Travel Costs – Understanding Our Travel Charges
We understand that you can’t afford your work location to be a burden in maintaining your machine – and we all know what the traffic jams around Melbourne do to a standard travel time.
Standard costs of travel include:
- Kilometre Distance Charge
- Technician Travel Time
- Penalty Rates
We combine them all into one single and simple to understand pricing structure, where there are no misunderstandings when your invoice arrives.
Call our Service Team for details of Zone Travel area coverage and associated costs.
Book Online ServiceIf you want to experience how Case Vic can support your equipment, we’ve made it easy to book online. Click here, tell us what you need and we will respond within 24 hours.
Spare PartsCase Vic carry an extensive range of genuine Case Construction equipment spare parts and accessories for current and superceded models. In addition we carry a variety of non genuine and aftermarket spares for Case and other makes and model machinery.
What this means is, at our Dandenong dealership we carry over $750,000 of parts stock. This is supported by in excess of one hundred million dollars of parts stock available OVERNIGHT from CNHA’s warehouses.
In addition to Case parts, we also carry a range of safety equipment, lubricating oils, paint, batteries, portable pumps and generators as well as Case branded apparel and merchandise. We have access to an extensive number of local and international suppliers through the dealer network. This allows us to provide a wide variety of products and levels of service to meet every expectation.
At Case Vic we actively participate in bulk purchasing and promotions designed to give customers everyday low pricing. Prices are constantly monitored using our own knowledge and information provided by our customers to be competitive over the whole range of parts stocked.
Within metropolitan Melbourne and many suburban areas delivery times can be as low as two hours. We give customers the freedom to choose the particular dispatch method which best suits their needs depending on the urgency, time of day and type of service required.
We can even hand deliver parcels in emergency situations by utilizing our sales-force, service crew and parts personnel. We are open from 8.00 am to 12 noon on Saturday mornings and have an after hours emergency service. Regardless of whether you are located within metropolitan Melbourne or the country your consignments will arrive on time.
What this means is that Case Vic is committed to providing the best possible parts service to support your business.
Give our Spare Parts Team a call on (03) 8710 5030 for details.