Service Advisor / Assistant Service Manager

Department/Brand

CASE VIC

Location

Truganina

Reports to

Service Manager

ROLE PURPOSE

Our Case Vic Dealership in Truganina has an opportunity for a Service Advisor / Assistant Service Manager to join the team in a full time role.

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Major Accountabilities

Key Responsibilities

  • All administrative duties for the Service Department including answering phone calls/messages.
  • Control service bookings and organize daily work schedule to sustain each workshop employee with a constant workload resulting in a profitable schedule.
  • Ensure customers satisfaction is maintained to the highest level.
  • Open, monitor and close all Repair Orders and record technician hours .
  • Continually monitor Work-In-Progress reports and review with Service Manager.
  • Raise all workshop purchase orders and enter invoices into ERP.
  • Ensure parts ordering procedures are followed and all transactions are covered by the correct paperwork.
  • Ensure accurate and efficient data-entry and record maintenance.
  • Support OH&S guidelines and appropriate OH&S Culture.
  • Other general departmental duties such as; attend Service Department meetings, take minutes, answer phones, take messages, and complete filing.
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Minimum Qualifications, Skills, Experience and Language(s)

Essential

  • Ability to maintain focus and multi-task in a high pressured and ever-changing environment
  • Proficient in maintaining an electronic file management system.
  • Strong capabilities with computers, particularly databases and spreadsheets
  • Superior communication skills (written and oral) and attention to detail
  • Excellent organisational and time management skills, ability to prioritise tasks with competing deadlines

Desirable

  • Previous experience (3+ years) in providing a high standard of administrative support in a workshop or mechanical servicing environment.
  • Exceptional data entry skills with an extremely high level of accuracy
  • Previous experience with a Dealer Management Systems (DMS) would be advantageous

Health, Safety & Environment (HSE)

Health, Safety & Environment (HSE) Responsibilities

All persons at a place of work have both a moral and legal obligation to ensure the safety and wellbeing of themselves and others.

HSE Responsibilities and expected behavior’s, for the leadership level stated above, shall be included in individual performance review processes.

Health, Safety & Environment (HSE) Authority

All Case Vic employees have the responsibility, and authority, to stop any work activity that they believe presents an imminent risk to their own or someone else’s safety.

An employee shall not be reprimanded for stopping a work activity where a legitimate and imminent HSE risk exists.

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